Shipping
Kann ich meine Bestellung an eine Packstation schicken lassen?
Ja , das ist möglich. Wenn du bei DHL für den Versand an Packstationen registriert bist, kannst du die entsprechenden Daten als Versandadresse angeben (Die Nummer der Poststation inklusive Postnummer) und so von den Vorteilen der Packstation profitieren.
Für welche Länder gilt kostenloser Versand?
Für Bestellungen innerhalb Deutschlands und nach Österreich bieten wir die kostenfreie Lieferung ab dem angegebenen Mindestbestellwert an.
Was mache ich wenn mein Paket nicht ankommt?
In diesem Fall wendest du dich am Besten einmal an unser Supportteam (du erreichst uns per Mail an contact@rosental.de). Wir kümmern uns dann um alles Weitere.
Wann entstehen die Zoll Gebühren?
Die Einfuhrumsatzsteuer muss gezahlt werden, wenn du in einem Nicht-EU Land lebst und aus der EU etwas bestellst.
Wo bleibt meine Bestellung?
Die nötigen Informationen zu deinem Sendungsstatus kannst du immer der Sendungsnummer aus deiner Versandbestätigung entnehmen. Sollte sich der Status nicht ändern, klicke hier!
Mein Paket wurde als zugestellt markiert, ich habe es aber nicht erhalten.
Wende dich in diesem Fall bitte direkt an unser Supportteam (du erreichst uns per Mail an contact@rosental.de). Wir kümmern uns dann um alles Weitere.
Was mache ich, wenn mein Paket beschädigt angekommen ist?
Wenn dein Paket und die Produkte beschädigt angekommen sind, fotografiere bitte das Versandlabel und die Beschädigung und schicke die Bilder per Mail an contact@rosental.de - unser Customer Care Team wird sich dann schnellstmöglich bei dir melden.
Returns
Wie melde ich eine Retoure an?
Wenn du deine Bestellung zurückschicken möchtest, melde deine Retoure bitte über folgenden Link an: https://rosental.de/tools/returns
Orders
What is a Pre Order?
you can pre-order the product while production is still running. This allows us to adjust the quantity requested to the orders in the interests of sustainability. As soon as we receive the goods, they will be sent to you as quickly as possible. The delivery time is always stated in the store and you will also find it in your order confirmation.
My code does not work, why?
Our codes cannot be combined with other discount promotions or sales on our website. Only one code can be used per order. If you are still having problems redeeming your code, click here''
I have not received an order confirmation, what can I do?
First check your spam folder. Another problem could be that you have used a different email address. Also check the email address you entered for the payment method.
Payment
Which payment methods do you offer?
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Questions about our products
Are all products vegan?
Some of our products contain honey and are therefore not vegan, such as our BB Eye Balm and the Sheetmask Gold Edition.
Are the products cruelty-free?
Yes, our corporate philosophy includes the renunciation of animal testing throughout the entire production process - we consider this to be one of our most important standards.
What is the shelf life of the products?
The products have a shelf life of at least 6 months after opening.
How much vitamin C does the serum contain?
The serum contains 2% vitamin C and caffeine. Our serum contains ascorbyl glucoside and is a derivative of ascorbic acid. The advantage is that it is more stable than the average vitamin C and therefore requires a lower concentration for use.
What do I do if I am intolerant to a product?
Incompatibilities can also occur with natural ingredients. In this case, please contact our support team (contact@rosental.de). Together we will find a solution to your problem.
Do the products contain mineral oils?
All our products are mineral oil-free.
Do the products contain perfume?
Many products contain essential oils as natural fragrances. The composition of essential oils is then referred to as perfume, but is not similar to conventional perfumes.
The consistency of my BB Eye Balm is separating, is that normal?
Due to the temperature differences during delivery, the ingredients of the eye cream may separate, but this has no effect on the shelf life of the product. This batch of BB Eye Balm can be used without hesitation. If you are still not happy with it, please contact our support team.
Are all products suitable for pregnant women?
With the exception of the Hydrating Peeling, you can use every product without hesitation.
You did not find your question here?
Please contact our support team