We have a 30 Days Customer Satisfaction Policy, which means you have 30 days after receiving your item to request a return.


To start a return, you can contact us at contact@rosentalorganics.com.

If your return is accepted, we’ll send you an instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please be aware, we will not be able to refund the originally paid shipping price or the shipping cost of the return.

You can always contact us for any return question at contact@rosentalorganics.com.

Damages and issues
Please inspect your order upon reception and contact us immediately and attach a photo if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns of items that have been damaged after usage. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@rosentalorganics.com.